Maintenance Form

For an urgent problem, use the emergency contact arrangements supplied for your tenancy and contact your property manager directly. Do not rely on this form for an immediate response. If anyone is in immediate danger, call 111.

Use the maintenance form below for routine repairs at a property managed by Ray White Russell. If you are unsure who manages your home, check your tenancy agreement or call our office on 09 403 7769.

What information helps us assess the repair?

• The rental address and your contact details.
• What has happened, when it started and whether it is getting worse.
• Any effect on safe access, security, water supply, power or essential facilities.
• Clear photographs where useful and safe to take.
• Access arrangements and any pets or other matters a contractor needs to know about.

Water, pumps and coastal wear

Homes around Russell and Okiato have different servicing arrangements. If your home uses a tank, pump or on-site wastewater system, describe any unusual sounds, leaks, odours or changes in performance. Follow the property-specific instructions supplied by your manager; do not attempt electrical or specialist repairs yourself.

Report small leaks, damaged fittings and salt-related deterioration early so the manager can assess the work required. Please speak with your manager before arranging work or incurring costs yourself.

After you report the problem

Keep a record of your request and let your manager know if the situation changes. Submitting this form does not confirm that a contractor has been booked. For general responsibilities, read the Tenancy Services repairs and damage guidance and our tenant guide.